Returns & Refunds
How returns work depends on what you've bought — a finished original, a commission, or a print. The short version: ready-made originals can be returned within 14 days, commissions and prints generally can't (they're made specifically for you), and anything damaged or not as described is always covered.
Original paintings
If you buy a finished piece already listed on the site, you have the right to change your mind within 14 days of delivery, under UK distance-selling law. Let me know within that window, then send the painting back within a further 14 days, in the condition it arrived.
Return postage is at your own cost, unless the piece arrived damaged or not as described (see below). Once I've received it back, I'll refund the full price plus standard delivery, within 14 days.
Commissions
Commissioned work is made specifically for you, so it isn't covered by the 14-day right above — this is standard for bespoke/made-to-order goods. I'll agree the brief, timeline, and payment terms with you directly before starting, so there are no surprises.
Prints
Prints are produced to order once you place a request, so they're also outside the 14-day right. If a print arrives damaged or significantly different from what you ordered, that's covered under "Damaged or faulty" below.
Damaged or faulty
This applies regardless of what you bought. If a piece arrives damaged in transit, or isn't as described, contact me within 14 days of delivery with photos, and I'll sort a repair, replacement, or full refund — whichever's right for the situation.
How to request a return
Email claud@claudbinns.com with your order details and, for damaged items, a photo. I'll get back to you within a couple of days with next steps.